Wellridge Nutrition
Returns & Refunds
We want you to be happy with your order. Because this is a food product, there are a few simple rules to keep it safe for everyone.
Damaged, wrong or missing items
If your pouch arrives torn, leaking or damaged, or you received the wrong item or less than you ordered, tell us within 48 hours of delivery. Send your order number and a photo or video of the parcel and the product. We will send a free replacement or give you a full refund for that item. You do not need to pay anything for this.
Unopened packs
If you change your mind, you can return unopened and sealed packs within 7 days of delivery. The pack must be in its original condition. You pay the cost of sending it back to us, and we refund the price of the pack once we receive and check it.
Opened packs
For hygiene and food safety, we cannot take back opened packs unless the product was faulty when it arrived (for example, damp, lumpy or with a seal that was already broken). If that happens, tell us within 48 hours of delivery with a photo.
Free gifts
Free gifts (the scoop and the Recipe Book) come with 2 and 3 pack orders. If you return part of such an order, the free delivery and gifts may no longer apply, and we may deduct their value from the refund.
How refunds are paid
- As you paid in cash, we refund to your bank account, JazzCash or Easypaisa.
- Refunds are sent within 7 working days after we approve your return.
- Delivery charges are refunded only if the mistake was ours.
Refusing a parcel
If you no longer want your order, please tell us before it is dispatched and we will cancel it at no cost. Refusing a parcel at the door costs us two-way delivery charges. If parcels are refused again and again from the same number, we may ask for advance payment on future orders.
How to start a return
Contact us through our Contact page with your order number, and tell us what went wrong. We will guide you from there.
Last updated: 2 November 2026